Case study
iDeliver Solutions - Business Services, Logistics, and Company Automation Portal
A platform for business services: logistics, HR leave management, cloud backup, remote access, IT support, mini POS, and the 3A Program.
- Year
- 2019
- Client
- iDeliver Solutions
- Role
- Senior Backend Engineer
Description
iDeliver Solutions is a business portal for small and medium-sized companies in Malaysia, combining web and e-commerce services, digital marketing, the 3A Program, an HR leave application, logistics platform, accounting data protection through cloud backup, remote access to company folders and accounting software, IT support, and the I-Taskz mini POS system. The project required unified backend logic for multiple services, clients, requests, internal workflows, and integrations.
Task
The company’s services were fragmented: requests, clients, logistics, HR workflows, backups, and support were handled through separate processes that were difficult to scale. The API needed stronger protection for corporate and accounting data, better role separation, action logging, and more reliable request processing. Logistics and support workflows required fast status updates, notifications, and a transparent operation history, while manual handling created delays and error risks.
Solution
Designed the backend structure for a unified portal with clients, requests, roles, statuses, notifications, and action history. Separated business logic by domain: logistics, HR leave management, cloud backup, remote access, IT support, and mini POS. Strengthened API security with authorization, validation, auditing, access control, and protection for corporate data workflows. Added background jobs, queues, and reliable status processing for heavier operations.
Results
The company received a more manageable platform instead of fragmented operational processes. Clients could access services through a clear portal, the team processed requests faster, and logistics, HR, and support workflows became more transparent. Manual errors decreased, data protection improved, and the platform became ready for further service scaling.